Thank you for choosing to shop with us. Please read our purchasing terms carefully before completing your order.

Introduction
This purchase is governed by the standard sales terms for consumer purchases of goods over the Internet set out below. Consumer purchases over the internet are primarily governed by the Contract Act, the Consumer Purchase Act, the Marketing Act, the Right of Withdrawal Act, and the E-commerce Act, and these laws provide the consumer with mandatory rights. The laws are available at www.lovdata.no. The terms of this agreement should not be understood as any limitation of the statutory rights but outline the parties' main rights and obligations for the transaction. The sales terms have been prepared and recommended by the Consumer Authority. For a better understanding of these sales terms, see the Consumer Authority's guide here.

1. The Agreement
The agreement consists of these sales terms, information provided in the ordering solution, and any specially agreed terms. In the event of any conflict between the information, what is specially agreed between the parties takes precedence, provided it does not conflict with mandatory legislation. The agreement will also be supplemented by relevant legal provisions regulating the purchase of goods between businesses and consumers.

2. The Parties
The seller is Movu Mobility AS, Limsteinveien 11, hello@mymovu.com, Phone: 9580 4000, organization number 918 918 310, and is referred to hereinafter as the seller. The buyer is the consumer who places the order and is referred to hereinafter as the buyer.

3. Price
The stated price for the goods and services is the total price the buyer must pay. This price includes all taxes and additional costs. Additional costs that the seller has not informed about before the purchase shall not be borne by the buyer.

4. Conclusion of Agreement
The agreement is binding for both parties when the buyer has sent their order to the seller. However, the agreement is not binding if there have been typographical or input errors in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that there was such an error.

5. Payment
The seller may demand payment for the goods from the time they are sent from the seller to the buyer. If the buyer uses a credit card or debit card for payment, the seller may reserve the purchase amount on the card at the time of ordering. The card will be charged on the same day the goods are shipped. When paying by invoice, the invoice to the buyer will be issued upon shipment of the goods. The payment deadline is stated on the invoice and is a minimum of 14 days from receipt. The seller reserves the right to approve purchases on invoice and reject without justification. Buyers under 18 years of age cannot pay with a subsequent invoice.

6. Levering
Delivery is deemed to have occurred when the buyer, or his representative, has taken possession of the item. If the delivery time is not specified in the ordering solution, the seller shall deliver the goods to the buyer without unnecessary delay and no later than 45 days after the order from the customer. The goods shall be delivered to the buyer unless otherwise specifically agreed between the parties.

7. The risk for the item
The risk for the item passes to the buyer when he, or the buyer's representative, has received the goods delivered in accordance with point 6.

8. Right of Withdrawal
Unless the agreement is exempt from the right of withdrawal, the buyer may withdraw from the purchase of the item in
according to the Right of Withdrawal Act. The buyer must give the seller written notification of the use of
the right of withdrawal within 14 days from the start of the deadline. All
calendar days. If the deadline ends on a Saturday, public holiday, or holiday
extends the deadline to the next working day. The withdrawal period is considered complied with if notification
is sent before the expiration of the deadline. The buyer has the burden of proof that the right of withdrawal has been exercised
applicable, and the notification must therefore be in writing (withdrawal form, email, or letter).
The withdrawal period runs from the day after the item(s) are received.

When exercising the right of withdrawal, the item must be returned to the seller's address: Limsteinveien 11, 1362 Hosle. The return must take place without unnecessary delay and no later than 14 days from the notification of the use of the right of withdrawal.

Note: The shipment cannot be sent to a pickup point. The buyer covers all direct
the costs of returning the item. The seller will not set a fee for the buyer's
use of the right of withdrawal. The buyer may try or test the item in a reasonable manner to
determine the nature, characteristics, and function of the item, without the right of withdrawal being lost. If
testing or trial of the item goes beyond what is reasonable and necessary, may
the buyer will be responsible for any reduced value of the item. Products that are
test-driven outdoors cannot be returned. The product must appear completely
new and without any form of wear or damage. The product must be returned in undamaged
original packaging. A fee of NOK 500 will be charged for re-packaging if returned without original packaging.

The seller is obliged to refund the purchase price to the buyer without unnecessary
suspension, and no later than 14 days from the seller received notification of the buyer's decision to
exercise the right of withdrawal. The seller has the right to withhold payment until the goods are received in
return from the buyer.

9. Delay and non-delivery - buyers' rights and deadline for reporting claims
If the seller does not deliver the goods or delivers them late according to the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, according to the rules in the Consumer Purchase Act chapter 5, under the circumstances withhold the purchase price, demand fulfillment, rescind the agreement, and/or claim compensation from the seller. In the case of claims for breach of contract, the notification should be in writing (for example, email).

Fulfillment
The buyer may maintain the purchase and demand fulfillment from the seller. However, the buyer cannot demand fulfillment if there is an obstacle that the seller cannot overcome, or if fulfillment would cause such a great inconvenience or cost for the seller that it is in significant disproportion to the buyer's interest in the seller fulfilling. Should the difficulties cease within a reasonable time, the buyer may still demand fulfillment. The buyer loses the right to demand fulfillment if he or she waits unreasonably long to present the claim.

Termination
If the seller does not deliver the item at the time of delivery, the buyer shall urge the seller to deliver within a reasonable additional time for fulfillment. If the seller does not deliver the item within the additional time, the buyer may rescind the purchase. However, the buyer may rescind the purchase immediately if the seller refuses to deliver the item. The same applies if delivery at the agreed time was crucial for the conclusion of the agreement, or if the buyer has informed the seller that the time of delivery is crucial. If the item is delivered after the additional time set by the consumer or after the time of delivery that was crucial for the conclusion of the agreement, the claim for rescission must be made within a reasonable time after the buyer became aware of the delivery.

10. Defect in the item - the buyer's rights and complaint period
If there is a defect in the item, the buyer must notify the seller within a reasonable time after it was discovered or should have been discovered, that he or she will invoke the defect. The buyer has always complained in time if it happens within 2 months from when the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took possession of the item. If the item or parts of it are intended to last significantly longer than two years, the complaint period is five years. If the item has a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, according to the rules in the Consumer Purchase Act chapter 6, under certain circumstances withhold the purchase price, choose between repair and replacement, demand a price reduction, demand the contract rescinded, and/or claim compensation from the seller. Complaints to the seller should be made in writing.

Repair or replacement
The buyer may choose between demanding the defect to be repaired or delivery of a corresponding item. However, the seller may oppose the buyer's claim if fulfilling the claim is impossible or causes unreasonable costs for the seller. Repair or replacement shall be carried out within a reasonable time. The seller is generally not entitled to make more than two attempts to remedy the same defect.

Price reduction
The buyer may demand a suitable price reduction if the item is not repaired or replaced. This means that the relationship between the reduced price and the agreed price corresponds to the relationship between the item's value in defective and contractual condition. If there are special reasons for it, the price reduction may instead be set equal to the significance of the defect for the buyer.

Termination
If the goods are not repaired or redelivered, the buyer may also terminate the purchase when the defect is not insignificant.

11. The Seller's Rights in Case of Buyer's Breach
If the buyer does not pay or fulfill the other obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller's side, the seller may, in accordance with the rules in the Consumer Purchase Act chapter 9, under certain circumstances withhold the goods, demand fulfillment of the agreement, demand the agreement be terminated, and claim compensation from the buyer. In claims for breach remedies, the notification should be in writing for evidential purposes (for example, email).

Fulfillment
The seller may retain the purchase and demand that the buyer pays the purchase price. If the goods have not been delivered, the seller loses the right if he waits unreasonably long to assert the claim.

Termination
The seller may terminate the agreement if there is a significant breach of payment or other significant breach on the part of the buyer. However, the seller cannot terminate if the entire purchase price has been paid. If the seller sets a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller may terminate the purchase.

Interest for delayed payment/debt collection fee
If the buyer does not pay the purchase price according to the agreement, the seller may demand interest on the purchase price according to the law on interest for delayed payment. In case of non-payment, the claim, after prior notice, may be sent to the buyer who can then be held liable for fees under the Debt Collection Act.

Fee for uncollected non-prepaid goods
If the buyer fails to collect unpaid goods, the seller may charge the buyer a fee of NOK 200 + shipping both ways. The fee shall cover the seller's actual expenses for delivering the goods to the buyer at most.

12. Warranty
Warranty provided by the seller or manufacturer gives the buyer rights in addition to the rights the buyer already has under mandatory legislation. A warranty thus does not limit the buyer's right to complaint and claims for delays or defects under points 9 and 10.

13. Personal Data
The data controller for collected personal data is the seller. Unless the buyer consents to otherwise, the seller may, in accordance with the Personal Data Act, only collect and store the personal data necessary for the seller to fulfill the obligations under the agreement. The buyer's personal data will only be disclosed to others if necessary for the seller to fulfill the agreement with the buyer, or in legally mandated cases.

14. Conflict Resolution
Complaints should be directed to the seller within a reasonable time, cf. points 9 and 10. The parties shall attempt to resolve any disputes amicably. If this is unsuccessful, the buyer can contact the Consumer Council for mediation. The Consumer Council is available at www.forbrukerradet.no. The European Commission's complaint portal can also be used if you wish to file a complaint. This is especially relevant if you are a consumer residing in another EU country. The complaint can be submitted here.

Thank you for choosing to shop with us!